FAQ

Shipment

Q: Where do you ship?

A: We offer Canada-wide shipment. If your address is within GTA area*, we can provide local delivery at $10 (free delivery on any order over $49). For other area in Canada, your order will be shipped by Canada Post. No delivery charge on any order over $99 (Enter code "FREESHIP" when check out).

GTA area: Ajax, Aurora, Brampton, Etobicoke, Markham, Mississauga, New Market, Pickering, Richmond Hill, Scarborough, Toronto & Vaughan

Q: How long does my order arrive?

A: All our productions are made-to-order to guarantee the freshness. For local delivery, the expected delivery time is 5 - 10 business days. For Canada Post/UPS shipment, the expected delivery time is 7 - 14 business days.

Q: When do I know my order arrive?

A: We will notify you once the order is out of delivery. For local delivery, we will alert you once the order is delivered/placed at the designated spot.

Q: Do you have a physical address? May I pick up my order?

A: Sorry we don't have our physical store at this moment. All orders will be delivered to your address.

Return/Cancellation Policy

Q: May I refund/exchange the item?

A: Since all the orders are made-to-order, and to guarantee the freshness, we are unable to accept refund/exchange. All out of delivery items are non-refundable/non-exchangeable.

Q: My furbaby doesn't enjoy the item, what should I do?

A: Please contact us and let us know the situation. We are more than happy to work out something more with you and your furry baby!

Payment

Q: What kind of payment method do you support?

A: We accept credit card (VISA/Mastercard/AMEX), debit card, Paypal, Apple Pay, Google Pay and e-interact. 

Product

Q: Why are the treats so PAWfect!?

A: We only choose the freshest human grade ingredients from the local market. Before dehydration, all ingredients are washed throughout. Excess fats/unwanted tissues are removed. Most of the products are hand cut into thin slices/appropriate bite size. All the livestock & seafood product go through appropriate pre-heating procedure for disinfection, follow by at least 15 hours of dehydration. After the dehydration is done, all products are cooled down in room temperature before packing to avoid moisture condensation. Each packing includes one desiccant pack. During all our processes, all processing tools, equipment and containers are cleaned and sterilized before processing each ingredient to avoid contamination.

Q: How to choose the right treat for my pet?

A: It all depends on the appetite and preference of your pet. We are still on the fund to explore the PAWfect treat for all pet. Meanwhile we have 5 scores to help your pick:

Odourness: It is referring to how strong the smell and the taste the treat is. In general the higher the odourness the more attractive to your pet, but just like human, some of them may prefer milder taste!

Crispness: Some pup likes the "chop-chop" feeling when biting the crispy treat. It is also easier for you to make it into a smaller bite to accommodate the size.

Reward Value: Just like us, furkid prefers high value snacks like chicken and fish more than fruit and vegies. We suggest to feed them the high value treat as training reward.

Nutrition Value: Although all our products are natural, human grade and single ingredient, some of them contains a wider variety of nutrition. For the dehydrate fruit, since most of the moistures are removed the sugar content is more concentrated, daily consumption should be maintained in reasonable amount and fresh water should be always available for the pet.

Storage Life: Since no preservative is added in our product, we recommend keep in fridge after opening. Some products are easier to absorb the moisture from the air, please do not feed your pet and discard the product if any moult/rot is found.

Feeding Guideline

All the treats items should be feed as treat or training reward in appropriate bite size and should not replace the regular meal. Clean drinking water should be always available. Do not leave your pet unattended while consuming our product.

Storage Guideline

All our products are preservatives and additives free. Please keep under dry place/away from direct sunlight and the bag sealed. Once the package is opened, we recommend keep in fridge for longer storage.